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Delivery

Delivery policy

Thank you for visiting and shopping at 2Pinkflamingoes Ltd. This document governs the delivery of goods purchased from our website.

  1. Order processing and delivery times
  • Order Processing: All orders are processed within 3 business days (excluding weekends and UK bank holidays). You will receive an email notification when your order has been dispatched.
  • Delivery Time: The delivery timescale depends on the shipping option you select at checkout.
    • Standard delivery: 5 business days from dispatch.
  • Default Delivery Period: Under the Consumer Rights Act 2015, if no delivery period is agreed upon, your order must be delivered within 30 days of the contract being made.
  1. Shipping rates and delivery charges

Shipping charges for your order will be calculated and confirmed at checkout. We will always show you the final price, including any applicable VAT and delivery costs, before you confirm your purchase.

  • Surcharges for remote areas: Please be aware that some UK postcodes, such as those in the Scottish Highlands, Islands, and Northern Ireland, may incur higher delivery costs or longer delivery times. Any such surcharges will be clearly displayed before you complete your order.
  1. Shipping confirmation and order tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking information will become active within 24 hours.

  1. Failed or late delivery
  • Retailer’s responsibility: As the retailer, we are responsible for the goods until they are in your physical possession. If your order is lost or damaged by the courier, we will handle the issue with the delivery company—you should contact us, not the courier.
  • Right to cancel for late delivery:
    • If a specific delivery date was essential: You have the right to cancel your order for a full refund if an agreed-upon, essential delivery date was not met.
    • If no date was essential: If your order is not delivered within the agreed timescale (or the 30-day default period), you can grant us a second, reasonable deadline. If we miss this second deadline, you have the right to cancel your order and receive a full refund.
  1. Damaged items

If your item arrives damaged, please contact us within [number] days of receipt. Please include your order number and photographs of the damaged item and packaging. It is our responsibility to resolve the issue by offering a repair, replacement, or refund.

  1. International shipping

We ship to UK Mainland, Highlands and Islands and Europe.

  • Customs and import duties: Orders shipped to countries outside the UK may be subject to customs and import duties. These charges are the responsibility of the recipient and are not included in the item or shipping price.
  • Delays: International deliveries may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates.
  1. Returns and cancellations

This delivery policy should be read alongside our full Return and Refund Policy, which explains your legal right to cancel your purchase within 14 days of receiving your order for any reason.

  1. Contact us

For any questions regarding your delivery, please contact us at 2Pinkflamingoesfurniture@gmail.com